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Breakout Session B: - Wednesday 2:30 p.m. to 3:45 p.m.
Destination: Work! A Place Where Working Hard Feels Like Hardly Working Speaker Bio Creating Bullet Proof Documentation – Allison West – Room 222A-B Session Description You hear it from your legal counsel all the time: document, document, and document. But, in reality, they never teach you or your managers how to effectively transcribe your verbal coaching, counseling or disciplinary conversations into solid, bulletproof documentation. Learn the seven steps to creating “bulletproof” documentation as well as creating contemporaneous documents, the benefits and hazards of electronic documentation and teaching employees how to document their own performance. Speaker Bio Allison West has a simple approach to employment practices: be proactive. Using her employment law background, coupled with her sound knowledge of human resource practices, Allison provides proactive risk management services aimed at helping companies both prevent and resolve employment claims. Allison specializes in delivering customized in-house training programs to companies of all sizes, serving a variety of industries. Allison is a member of the State Bar of California and holds a Senior Professional in Human Resources certification. Measuring HR’s Financial Contribution to the Organization’s Bottom Line - Eric Knott - Room 223 Session Description With the economy causing companies to reduce back-office positions, it is more important than ever to measure the impact your solid HR practices are having on the business. In addition to providing compelling financial evidence to continue HR operations, having a thorough reporting mechanism helps HR practitioners remain on-track by focusing on the issues that will add the greatest value to the organization, and get the biggest bang for the company's buck. An understanding of how to convey the financial value of HR practices to the business will continue to be a critical skill through 2009. Speaker Bio Eric Knott has spent 13 years in various areas of operations management and human resources including working as a regional recruiting manager for a Fortune 30 company. He is a certified Professional in Human Resources (PHR) through SHRM, has a BA in Psychology from Arizona State University, and an MBA from the University of Arizona. He owns Career Development Services, LLC, a career consulting business (www.CareerDevelopmentAZ.com). Eric routinely interacts with media outlets regarding human resource-related issues, writing for AZ Business Magazine, appearing regularly on Career Talk on 1100AM in Phoenix, on Phoenix’s NBC-affiliate (channel 12) and ABC-affiliate (channel 15), and speaking at various conferences and seminars. Eric currently works in human resources for Cox Communications. Retaining the Baby Boomer Legacy: Building a Knowledge Management and Transfer System - Alan Lindsay - Room 222C Session Description Dampened by a recessionary economy and faltering retirement investments, baby boomers throughout the US have delayed their retirements until recovery makes possible a more stable retirement. But forecasts indicate a significant number of already age-eligible retirees may leave the workforce as the economy improves. This session provides a baseline road map for the design, development, and implementation of a knowledge management and transfer system that can be adapted to each organization’s sense of need. Speaker Bio Mr. Lindsay’s background includes over 25 years experience in helping North Ameri¬can clients acquire, assess, develop and retain critical senior talent. Mr. Lindsay spe¬cializes in succession planning and talent management, leadership development, knowledge management systems and other systems designed to improve and sus¬tain organizational performance. For the past 20 years, Mr. Lindsay has served as President, CEO, and founder of PLS Consulting, Inc., a firm specializing in the acquisition, assessment, development, and retention of organizational leader¬ship. How to Change Things When Change is Hard – Dan Heath – Room 224A-B Session Description You probably face constant change-in competition, in pricing, in consumer desires-and change is even more common in an economic downturn. And all change, at root, requires people to behave differently: a technical salesperson needs to stop selling hardware and start selling solutions, the on-the-ground service personnel needs to learn to deliver outstanding service, an employee on a production line needs to start looking for ways to save costs. This session will show you how to make your change attempts more successful by applying a simple, three-part framework that will show you how to get people around you to behave differently. We'll illustrate how you can apply the framework to your change dilemma by studying a variety of interesting case studies. We'll see almost bankrupt railroad that managed to work its way out of financial distress through instilling a clear set of decision principles among hundreds of employees, an accounting information systems manager that managed to improve the end of month bookkeeping close from a 100 hour week to a 50 hour week by changing a simple routine, a growing computer services business that managed to turn its frontline employees into customer-service fanatics by deciding what not to do. Speaker Bio Dan Heath is the co-author, along with his brother Chip, of the book Made to Stick: Why Some Ideas Survive and Others Die. Made to Stick is a Business Week and New York Times bestseller, and it has been translated into 23 languages, including Thai, Arabic, and Lithuanian. Amazon readers voted it one of the top 100 books of 2007, and Amazon editors named it the #2 business book of the year. Dan co-authors a monthly column for Fast Company magazine and serves as a Consultant to the Policy Programs at the Aspen Institute. He has taught and consulted on the topic of "making ideas stick" with organizations such as Microsoft, Macy's, Nestle, and the American Heart Association. Prior to joining the Aspen Institute, Dan conducted research and wrote case studies for Harvard Business School, and more recently, he worked and taught in the executive education division of Duke University. Dan is also the co-founder of a startup textbook publishing company in Austin, TX, called Thinkwell—Thinkwell will celebrate its 10th anniversary this fall. Dan received a B.A. from the University of Texas and an MBA from Harvard Business School, and he now lives in Raleigh, NC. A proud geeky moment for Dan was his victory in the 2005 New Yorker Cartoon Caption context, beating out 13,000 other entrants. RIFs and Layoffs In the Public Sector – Debra Hillary – Room 221C Session Description Presentation will address how are public sector RIFs and layoffs are different from private sector; the basic expectations of employees, elected officials and the public; planning – the most critical aspect of RIFs/Layoffs; implementation; and the aftermath. Speaker Bio Debra Hillary is Deputy Director of Human for the City of Tucson and has worked for the City since March, 2005. She received her BA and law degree from the University of Arizona. Debra is also a certified School Human Resources Professional (SHRP) through Western Washington University. She is licensed to practice law in Arizona and Washington State and has over 30 years experience in labor relations and employment law, first representing labor and for the last 20 years representing management. |
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